cabinets must be leveled and shimmed to provide a flat surface for your stone
When using existing cabinets, old tops must be removed to complete an accurate template. If you need assistance we can recommend qualified contractors.
Stoves, refrigerators, and other appliances must be on site so that we can template accordingly.
Kitchen or bathroom areas must be cleared of debris and clutter.
Sink and faucet on site for us to bring back to our shop
All templates must be reviewed by the homeowner or contractor and then a signoff provided to acknowledge approval of design and layout. Seam locations, Material, Edge Profiles, Overhangs, as well as other fine details are important to take note of.
If our template technician deems it necessary to use additional equipment or manpower to complete your install due to abnormal conditions, i.e. 2nd floor install, we would notify you of any changes in pricing promptly following your template.
You will be notified when your slabs arrive at our facility. At that time you will be asked to come down and approve your material. If you do not like the slabs brought in for your job we can send them back. At that time we may ask that you go to the distributor to pick out your slabs to cut down on shipping costs.
If you have picked your slabs out at one of our distributors and then decide to have us return the material for any reason a 30% restocking charge applies.
Installation dates will be based upon template dates. On average installs takes place 1 week after template.
We ask that a clear route is left for our installers. Your finished product is very heavy and requires sure footing for the safety of our installers.
During the winter months driveways, walkways and other paths must be cleared and sanded.
We here at Creations in Stone are all dog lovers but it is best to keep them in a separate room or outside so that we do not trip over them while completing your install.
Any additional trips to the job site for reasons out of our control may be subject to additional charges. A trip charge of $85.00 plus $55.00/hour/man could result from issues such as unprepared job site, missing components (sinks, faucets, cooktops, bathtubs, etc.) to name a few.
After completing your install we will apply a sealer to your tops (with exception of quartz surfaces) which will add protection against stains. We will also leave a care sheet listing the do’s and don’ts of caring for your stone.